The hottest talk is about whether ERP can work or

2022-08-18
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Also talk about ERP "yes" and "no"

in the consulting and planning work of informatization, I often encounter two different views on ERP from customers: those who say ERP "yes" simply hope to regard the implementation of ERP based integrated applications as the whole content of informatization work. In their eyes, ERP is not only the only information backbone platform within the enterprise, but also the supporting platform for all management and business, Only through it can we realize the integration of business and financial information; Those who say ERP is "no good" emphasize that enterprise applications in the era of e-commerce must be based on cross enterprise information platforms. Only Internet based applications such as workflow, CRM and SCM conform to the future trend, and ERP has been surpassed, just like its predecessor MRPII

as evidence to support the "no" view: the market value of many traditional ERP manufacturers has fallen since 1999, while those new companies developing CRM, SCM software, including enterprise portal, have not only developed rapidly in business, but also been strongly pursued in the capital market. Siebel, the main supplier of CRM, which has not been established for a long time, often ranks second in the market share in the statistics of enterprise application software market, second only to sap, the management software leader who has been established for 30 years and dominated for 12 years

erp's "line"

the main disadvantages of these two transmission modes: the first one requires regular lubrication. The shear strength value is the oil measured by placing the sample in the punch type shear device. In view of this, ERP, as an enterprise resource planning concept refined by Gartner in the mid-1990s, is used to describe a highly integrated enterprise application software, and its name is not "realistic". In fact, the products of major manufacturers labeled ERP often cannot support the optimization plan of resources, but only realize the real-time "seeing" of resource data and resource plan. However, because ERP software has better cooperated with the internal process transformation movement of European and American companies, its function has been unrealistically exaggerated and deified with the joint "efforts" of the IT industry and consulting companies

as we have mentioned, recently many customers asked what problems should be paid attention to in the use of pressure testing machines. The essence of many BPR implementation processes in the 1990s is to use information integration technology to integrate and control the decentralized business processes and information in the organization. ERP's good support for this kind of BPR is based on the following technical characteristics:

first, the implementation of ERP system conveniently realizes the "comprehensive and unique" database within the enterprise, which is a big headache for many CIOs

secondly, ERP realizes the integration and linkage of various internal applications, effectively streamlines the company's data flow, improves system efficiency, and provides real-time business information for business management and front-line personnel, which facilitates the cross departmental cooperation of various business departments, facilitates the arrangement of production and logistics plans, and improves the reaction speed of market competition

third, a good ERP software package usually also contains solutions for the best practice processes of excellent enterprises in the industry. The purpose of ERP in many companies is actually to "learn" and complete the management improvement of the "industry standard version" of the enterprise through the implementation of ERP

finally, the application of ERP is suitable for the needs of different organizational cultures: on the one hand, ERP enables companies to be more flat and flexible; On the other hand, the management can carry out centralized and standardized management of information through the system, and implement the control of command-based organization

At that time, people also saw the limitations of traditional ERP products

first of all, for example, it is an integrated application developed for internal business activities and data integration, which is inherently deficient in supporting cross enterprise process integration, such as supply chain integration or customer relationship management

secondly, it is stronger than the real-time dynamic generation, collection and development of business processes. The most unique and revolutionary part of this new 3D printing technology developed by researchers is that it can use magnets to accurately arrange ceramic fibers to share information, but it is weaker than analysis and "real-time release" information, and it is difficult to support the information needs of customers and partners in business collaboration and the management of the headquarters of the group company

third, many standard ERP function configurations do not conform to the original unique business processes of the enterprise. The cost of realizing data unification according to industry norms may be "binding your own hands and feet" and losing your core advantage of serving customers

fourth, as a certain type of ERP products are adopted by all companies in an industry, information systems have lost their role in helping enterprises build competitive advantage

the "failure" of ERP is more obvious in the Internet and e-commerce application environment. Taking supply chain management as an example, the ability to process information at any place and any partner (single point of contact) is the basic requirement for supply chain management applications. However, due to the lack of common interface standards, and because an enterprise cannot require all partners in the supply chain to use the same ERP module, traditional ERP is not suitable for supporting the completion of the objectives of supply chain optimization and planning. SCM software is often an application platform based on middleware to collect data in various forms at different locations in the supply chain and support the use of various planning tools

take the establishment of customer relationship management information system as an example. It involves the management of sales teams and sales opportunities, the organization and evaluation of market activities, customer service requests and order processing, and the discovery of different customer contribution rates through business intelligence. These are precisely the weak functions of ERP software. Users often have to design personalized CRM application integration solutions according to the requirements of competition and the characteristics of processes. They not only need to organically integrate marketing automation, order tracking, customer service, Bi, knowledge management and other internal application systems, but also pay attention to strong network scalability, flexible platform structure, adaptability to wireless applications and mobile synchronization technology on the infrastructure. The requirements of this system are more suitable for how to obtain information from different external channels and how to realize "real-time" docking with external systems; The design of ERP system emphasizes the data integration and real-time docking of internal applications

it is precisely because of the flexibility of SCM and CRM software and the great support for personalized innovation that excellent foreign enterprise users have been following the best of feeds approach in practice. Haier and Lenovo in China have also consciously and unconsciously adopted this idea. However, although people of insight in the IT industry have always called for the flexibility and integration of information platforms to be the future trend, and IBM also launched a golden bridge for small and medium-sized enterprises in the mid-1990s to compete with large ERP software; Although everyone is generally dissatisfied with the price of sap and the "bundling degree" of its software to the enterprise, Professor Davenport, an informatization master, said optimistically until 2000 that ERP system similar to sap r/3 is the ideal information platform that enterprises have been pursuing and can be regarded as the ultimate "enterprise system"

erp role transformation

it should be said that after such a "God making" process in the past, people began to be rational. With the rapid expansion of the demand for web services in the Internet era and the wide application of middleware technology and EAI, the idea of information integration across enterprises, applications and operating platforms has become the mainstream of design; Especially in the current western large enterprises with declining it expenditure, CIOs easily abandon the idea of "high cost integration" of using one ERP mainstream product to cover all enterprise application modules. ERP has finally dropped from the status of "enterprise system platform" to the status of "local application" that needs to be integrated in the whole system. Of course, they often represent critical enterprise background applications. In this way, in the construction of enterprise information system in the future, it is still "no good" without ERP, which is why Microsoft spends a lot of money to acquire several ERP manufacturers

but in the future, if ERP manufacturers want to obtain better living space and improve their market value, they need to change the closed product design idea in the past, change the sales idea of "take all" for one customer in the past, and provide a platform for interfacing with third-party products. PeopleSoft can be said to be at the forefront of all ERP manufacturers in this regard. It is also not surprising that its enterprise portal portal products sell the largest number of sets in world-class large companies. Sap, which recently launched the NetWeaver platform, has finally completed its preparation for ERP product transformation after paying a high price

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